NaviGuide is a community-based service, so knowledge of community-based senior service providers and benefits is essential. Stringent criteria are used to determine which older adult service providers are recommended. Our three primary concerns when evaluating service providers include:
- Qualifications (Experience, how long they’ve been in business, their Better Business Bureau rating and/or customer reviews)
- Dependability (Do they arrive on time, do what is required, are their rates competitive and commensurate with their service)
- Trustworthiness (Are they bonded, and do they perform background checks on personnel)
Based on these criteria, NaviGuide develops and maintains a list of preferred providers. These are the providers whom we consider to be qualified, dependable and trustworthy. These individuals and companies will always be our first choice when we are seeking a provider for that service.